- Shipping & Delivery
- We currently use Canada Post/USPS to make sure your order gets to you on time. We do our best to ship items within one business day of payment received. For most locations in Canada & US, shipping can take between 2 to 8 business days.
- Shipping methods & costs
There are no shipping costs associated with orders with a total of over CA$100, but there is a flat rate of CA$7 for orders totalling less. You will be able to calculate the shipping costs in the check out page before you pay. All orders will be shipped with expedited shipping.
- We keep you informed
A confirmation email will be sent with all your order details. Once your order has been processed and shipped out of the warehouse, you will receive a shipment notification email with carrier and tracking information. You will be able to track your order in transit by logging in to your account or by checking your tracking number.
- Returns & Exchanges
- If you are dissatisfied with an item or received a faulty item, you can request a return through Orders and Returns. For eligible products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return. We are not responsible for the return shipping cost. Once we receive your item(s), we will process your refund or exchange immediately.
- Payment Methods
- We accept a variety of payment methods through Stripe gateway. This includes MasterCard, Visa, American Express, and Discover.